My Danbury Chrysler Jeep Dodge Ram Fiat Service Experience
My experience with the service department at Danbury Chrysler Jeep Dodge Ram Fiat was the worst automotive repair experience I have had in approximately 50 years of driving. I paid $855.55 for a specific repair, but the original problem was not corrected.
Danbury Dodge Diagnosed Injector No. 5
On July 1, 2026, the day I was leaving for vacation, my vehicle began sputtering and running poorly. I brought it to Danbury Chrysler Jeep Dodge Ram Fiat in Danbury, Connecticut.
The dealership’s diagnostic report specifically stated:
“Fuel Injector Replacement: Injector #5 is bad.”
Danbury Dodge charged me $855.55. I paid the invoice because I reasonably believed the diagnosed problem had been repaired.
The $855.55 Repair Did Not Correct the Problem
After leaving the dealership and driving approximately 400 miles to my vacation destination, I discovered that my vehicle was still experiencing the same sputtering and performance issues. The condition had not been corrected.
What Happened 400 Miles From Home
While I was away, I called Danbury Dodge several times and spoke with Kyle. He told me that he would contact the Dodge dealership near my vacation location and work with them.
Despite several follow-up calls, that coordination never occurred. Instead, I was told that the vehicle should be fine to drive approximately 400 miles back to Danbury so the dealership could inspect it again.
I did not consider that a reasonable or responsible solution for a vehicle that was still sputtering after an $855.55 repair.
Kindle Auto Plaza Diagnosed and Repaired the Vehicle
Kindle Auto Plaza agreed to help me even though the dealership was extremely busy during the vacation season.
I dropped the vehicle off on July 9, 2026. On July 13, Kindle Auto Plaza independently diagnosed the same problem: the No. 5 cylinder fuel injector still required replacement.
Kindle Auto Plaza replaced the injector, and the vehicle was finally repaired.
Both dealerships identified the same defective No. 5 fuel injector. However, Danbury Dodge charged me $855.55 without correcting the original problem.
Danbury Dodge’s Response to My Review
CARFAX sent me a link inviting me to publish a review. I waited until July 23, 2026, to post it. Danbury Chrysler Jeep Dodge Ram Fiat published a response shortly afterward.
The dealership claimed that the vehicle’s intake had a crack and that the injector would fail again. However, Kindle Auto Plaza did not report finding such a crack or related problem during its inspection.
I have included the relevant reports and responses below so readers can review the documents and reach their own conclusions.
My Final Opinion of Danbury Chrysler Jeep Dodge Ram Fiat
Whether the original repair was performed incorrectly or subsequently failed, the result was the same: I paid Danbury Dodge for a specific repair, drove approximately 400 miles from home, and discovered that the original problem remained.
When I contacted the dealership for assistance, the promised coordination with the second dealership did not occur. I was then advised to drive the malfunctioning vehicle approximately 400 miles back to Danbury.
Based on the failed repair, lack of follow-through, and recommendation that I drive the malfunctioning vehicle back to Connecticut, I cannot recommend the service department at Danbury Chrysler Jeep Dodge Ram Fiat.
Dealership Information
This review concerns the service department at Danbury Chrysler Jeep Dodge Ram Fiat, located at 100B Federal Road, Danbury, Connecticut 06810.
View Danbury Chrysler Jeep Dodge Ram Fiat’s Google Business Profile and public reviews.
This review describes my personal experience and is supported by the repair orders, diagnostic reports, communications, and other documents available to me.
CarFax sent me a link to post my review. I waited till today, 7-23-26, and surprisingly Danbury Chrysler Jeep Dodge Ram Fiat decided to post a rebuttal almost immediately.
Danbury Chrysler Jeep Dodge Ram Fiat decided to post a rebuttal on 7-23-2026
Surprisingly, the Danbury Chrysler Jeep Dodge Ram Fiat claims that “the intake” has a crack, and that the injector will fail again; however, the ethical and moral Chrysler dealer found no such crack or issue during its thorough inspection.
Read for yourself below, and I’ll also post the complete inspection from the Ethical and Moral dealer “Kindel of CapeMay” that helped me in a jam.









